Privacy Policy
In Balance Education (ABN 75 685 471 103) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, who we may share it with and the choices available to you.
It applies to our website, courses, online learning, in-person education, community, events, workshops, enquiries, Studio Partnerships, educator relationships and other interactions with In Balance Education.
We manage personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply.
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1. Information we collect
The information we collect depends on how you interact with us.
It may include:
- your name, email address, telephone number and location
- date of birth or age where required
- course interests and enquiry information
- Pilates, fitness or professional experience
- enrolment and course information
- learning progress and attendance
- observation, self-mastery and practice teaching records
- assessment submissions, results and educator feedback
- practical assessment videos, images or recordings
- certification records
- payment, transaction and billing information
- communications with our team
- community profile and participation information
- Studio Partner, educator, contractor or employment information
- website, device, analytics and advertising information
Where relevant to participation, safety or support, we may also collect health or accessibility information, including information about injuries, medical conditions, pregnancy, disability or physical limitations.
We only collect sensitive information where reasonably necessary and, where required, with your consent.
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2. How we collect information
We may collect information when you:
- visit our website
- submit a form
- request a course guide
- make an enquiry
- book a call
- enrol or purchase a course
- create an online account
- participate in training
- complete an assessment
- attend an event or workshop
- join our community
- apply to become an educator
- enquire about a Studio Partnership
- work or contract with us
- communicate with our team
We may also receive information from authorised service providers, educators, Studio Partners, payment providers or another person acting on your behalf.
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3. How we use your information
We may use personal information to:
- respond to enquiries
- help you choose an appropriate course
- process enrolments and payments
- deliver online and in-person education
- provide access to course materials and community services
- manage courses, cohorts and practical requirements
- assess students and provide feedback
- issue and verify certifications
- provide student and graduate support
- manage educators and Studio Partners
- administer workshops and continued education
- communicate important information about your course or account
- improve our education, website and services
- manage our business and internal systems
- measure marketing and advertising performance
- meet financial, legal, insurance and regulatory obligations
- prevent fraud, misuse and security incidents
We do not use personal information for unrelated purposes unless permitted by law or appropriate consent has been obtained.
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4. Online learning and assessments
Our education may include online theory, exercise libraries, practical teaching requirements and assessments.
Where video, audio or images are submitted for assessment, we may use that material for assessment, educator feedback, moderation, quality assurance and confirming course completion.
Assessment material is not automatically treated as marketing content.
If we want to use an identifiable student image, video, testimonial or story publicly, we will seek appropriate permission separately.
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5. Website, cookies and analytics
When you use our website, we and our service providers may collect technical information including:
- IP address
- browser and device information
- pages viewed
- website interactions
- referring pages
- session information
- cookies and similar technologies
- advertising and campaign attribution information
We may use this information to operate and improve the website, understand how people find In Balance and measure the performance of our advertising and marketing.
Our website may use cookies, pixels and similar technologies provided by analytics, advertising, security and website service providers.
Where consent is required, non-essential tracking technologies will be managed according to the choices you make.
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6. Marketing and communications
If you choose to receive marketing from In Balance, we may contact you about:
- upcoming courses
- new locations
- workshops and short courses
- advanced education
- community updates
- events
- other relevant In Balance education
You can unsubscribe from marketing at any time using the unsubscribe option provided or by contacting us.
We may still send communications reasonably necessary to manage an existing enquiry, enrolment, payment, course, certification or account.
Electronic marketing is managed in accordance with applicable Australian laws, including the Spam Act 2003.
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7. Payments
Payments may be processed through authorised third-party payment providers.
We may retain transaction information including payment status, amount, course purchased, invoice information and payment plan details.
Complete payment card details are generally processed directly by the relevant payment provider rather than stored within our core business systems.
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8. Who we may share information with
We may disclose information where reasonably necessary to operate In Balance or provide our services.
Recipients may include:
- employees and authorised team members
- educators
- Studio Partners
- contractors
- learning management providers
- customer relationship management providers
- payment processors
- community platforms
- website and cloud infrastructure providers
- email and communication providers
- automation and integration providers
- analytics and advertising platforms
- accountants, bookkeepers, insurers and professional advisers
- accreditation or professional bodies where required
- government agencies, regulators or courts where required by law
We only seek to provide information reasonably necessary for the recipient to perform the relevant function.
Studio Partners and educators who receive student information through In Balance are not authorised to use that information for unrelated purposes.
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9. Overseas processing
In Balance operates internationally and uses technology providers, educators and Studio Partners that may process or access information outside Australia.
This means personal information may be stored or processed in other countries.
Where Australian privacy law requires us to take steps in relation to overseas disclosure, we will do so.
Different privacy laws may also apply depending on where you live or where your course is delivered.
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10. Internal systems
We use internal business systems to manage enquiries, students, courses, payments, educators, Studio Partners and operational records.
Information may move between authorised systems and service providers where necessary to operate the business and deliver our services.
Access to internal information is limited according to role and business need.
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11. Security and retention
We take reasonable steps to protect personal information against misuse, loss, unauthorised access, modification and disclosure.
Our safeguards may include access controls, authentication, restricted administrative permissions, secure systems, confidentiality requirements and incident-response processes.
No online system can be guaranteed to be completely secure.
We retain information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, financial, education, certification, insurance and record-keeping requirements.
Where information is no longer required and we are not legally required or authorised to retain it, we will take reasonable steps to delete or de-identify it.
Certain certification records may be retained so that qualifications can be verified in the future.
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12. Students under 18
Some In Balance courses may accept students from 16 years of age, subject to the relevant enrolment requirements.
Where a student is under 18, we may involve a parent or guardian where appropriate or required for matters including consent, payment, contracting or participation.
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13. Your information and choices
You may contact us to:
- request access to personal information we hold about you
- ask us to correct inaccurate or outdated information
- withdraw marketing consent
- ask us to delete information where appropriate
- raise a concern about how your information has been handled
We may need to verify your identity before responding to certain requests.
There may be circumstances where we are legally required or permitted to retain information despite a deletion request.
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14. Data breaches
We maintain processes for responding to suspected loss, unauthorised access or disclosure of personal information.
Where a breach meets the requirements of the Australian Notifiable Data Breaches scheme, we will take the steps required by law, including notifying affected individuals and the Office of the Australian Information Commissioner where required.
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15. Privacy complaints
If you believe we have mishandled your personal information, please contact us.
We will review your concern and respond within a reasonable period.
If applicable Australian privacy law applies and you are not satisfied with our response, you may also have the right to contact the Office of the Australian Information Commissioner.
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16. Contact us
For privacy enquiries, access or correction requests, complaints or other questions about this policy:
In Balance Education
ABN 75 685 471 103
Email: info@inbeducation.com.au
Please include Privacy in the subject line where possible.
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17. Changes to this Privacy Policy
We may update this Privacy Policy as our services, technology, international operations or legal obligations change.
The latest version will always be published on our website together with the date it was last updated.