Terms & Conditions
Terms & Conditions
These Terms & Conditions apply to the use of the In Balance Education website and to enquiries, enrolments, purchases and participation in courses, workshops, online education and related services provided by In Balance Education.
In Balance Education is operated by IN BALANCE EDUCATION PTY LTD (ABN 75 685 471 103), trading as In Balance Education (“In Balance”, “we”, “us” or “our”).
By enrolling in a course, making a payment or deposit, using a payment plan, accessing course content or otherwise purchasing education from In Balance, you agree to these Terms & Conditions.
Course-specific information presented to you before purchase, including the course, location, dates, delivery format, price and payment schedule, also forms part of your agreement with us.
Nothing in these Terms & Conditions excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including rights available under the Australian Consumer Law or other mandatory consumer laws that apply to you.
1. Enrolment
An enrolment is confirmed when we accept your enrolment and receive the required payment or deposit.
Places in in-person courses are limited and are allocated according to availability.
You are responsible for ensuring that the course you select is appropriate for your intended training pathway and that you meet any entry or prerequisite requirements stated for that course.
Where a course has a prerequisite, you may be required to provide evidence of previous education or certification before commencing or before certification is issued.
If you are under 18, we may require consent from a parent or legal guardian before accepting your enrolment.
We may decline an enrolment where there is a legitimate reason to do so, including where entry requirements are not met, a course has reached capacity, information supplied during enrolment is materially inaccurate, or participation would create a genuine safety or operational concern.
2. Course Information
We take reasonable care to ensure that course descriptions, dates, locations, pricing, accreditation information and other information published by In Balance are accurate.
The exact structure of a course may include online theory, practical education, observation, self-mastery, practice teaching, assessment, workshops, course materials or other requirements depending on the course selected.
Your completion requirements are those attached to the course in which you are enrolled at the time of enrolment, subject to reasonable updates required for accreditation, education standards, safety or regulatory requirements.
We may make reasonable changes to course content, sequencing, educators, timetables, venues or delivery arrangements where necessary, provided the overall education purchased is not materially reduced.
If we make a material change that significantly affects your ability to complete the course, we will work with you to provide a reasonable alternative. Where no reasonable alternative can be provided, your rights under the applicable consumer law remain unaffected.
3. Pricing and Currency
The price payable is the price displayed or otherwise agreed at the time of enrolment.
Prices may differ between courses, locations, countries, currencies, payment options and promotional periods.
Where applicable, Australian prices include GST unless stated otherwise.
International course pricing may be displayed or charged in currencies other than Australian dollars. Currency conversion performed by your bank, card provider or payment provider may result in additional conversion fees or exchange-rate differences. These charges are outside our control.
You are responsible for any taxes, duties, banking charges or other amounts imposed by your country, financial institution or payment provider unless applicable law requires otherwise.
A promotional, early enrolment or discounted price does not create an entitlement to the same price for previous or future purchases.
4. Payments
Payments may be processed through Stripe or another payment provider nominated by In Balance.
Payment details are processed by the applicable payment provider and are not intended to be stored directly by In Balance except as required to administer and reconcile your transaction.
Your enrolment may be purchased by upfront payment, deposit and balance, payment plan or another payment arrangement made available for the particular course.
The payment option selected at checkout forms part of your agreement with us.
If another person or organisation pays for your enrolment, the student remains responsible for complying with all education, assessment, participation and conduct requirements. The person or organisation making the payment is responsible for the payment obligations they agree to at checkout.
5. Deposits
Where a deposit is offered, the amount of the deposit will be disclosed before payment.
A deposit reserves your place in the relevant course and allows In Balance to begin course administration, planning and delivery arrangements.
Deposits are not refundable where you cancel or change your mind, except where required by law or where another provision of these Terms & Conditions expressly provides otherwise.
A deposit will not be forfeited simply because In Balance cancels a course and cannot provide a reasonable alternative. In those circumstances, the cancellation provisions below will apply.
Where we agree to transfer or defer your enrolment, we may agree to transfer the deposit to the replacement course rather than refund it.
6. Payment Plans
A payment plan is a commitment to pay the total course price in instalments. It is not a monthly subscription or a pay-as-you-go arrangement.
The total price, instalment amount and payment schedule will be disclosed before you enter the payment plan.
By selecting a payment plan, you authorise the applicable payment provider to process instalments in accordance with the schedule presented to you.
Course access may begin before the final instalment has been paid.
If a scheduled payment fails, we may retry the payment and contact you to resolve the outstanding amount.
Where an outstanding payment remains unresolved after reasonable notice, we may suspend further course access, participation or assessment until the account is brought up to date, where it is reasonable and lawful to do so.
You may pay the remaining balance of your payment plan early at any time by contacting In Balance.
Completing the educational requirements of your course does not cancel the remaining payment schedule.
If you finish your course requirements while instalments remain outstanding, you can either continue making the scheduled payments or pay the remaining balance early.
Certification will not be issued until the course has been paid in full.
Nothing in this clause prevents you from exercising any cancellation, refund or other right available under applicable consumer law.
7. Change of mind or Refunds
In Balance does not provide an automatic refund simply because you change your mind, your circumstances change, you decide not to pursue Pilates teaching, or you no longer wish to complete the course.
Where you request cancellation before commencing your course content or practical education, we may consider a refund, credit, transfer or deferral depending on the circumstances. Any applicable non-refundable deposit will ordinarily be retained.
Once you have accessed or commenced substantive digital course content, downloaded course materials, commenced an assessment or attended any part of the practical course, change-of-mind refunds are no longer available.
This restriction applies to change-of-mind cancellations only. It does not remove any refund or remedy you may be legally entitled to where In Balance fails to meet a consumer guarantee or other mandatory legal obligation.
Where a discretionary refund is approved, we may take into account the portion of the course already supplied, digital content accessed, education already delivered and reasonable costs already incurred.
Approved refunds will ordinarily be returned using the original payment method unless another arrangement is agreed.
8. Exceptional Circumstances
We recognise that serious and unexpected circumstances can arise.
Where illness, serious injury, bereavement, significant personal hardship or another exceptional event materially prevents you from continuing your course, contact us as soon as reasonably possible.
We may request reasonable information supporting the circumstances where necessary to assess the request.
Our priority will ordinarily be to find a practical way for you to continue your education rather than immediately cancelling the enrolment.
Depending on the circumstances, this may include moving you to a later course, transferring your enrolment to another location, extending a completion timeframe, completing suitable elements online, changing the sequence of your education or providing another reasonable pathway to completion.
Where these options are not reasonably available or appropriate, we may consider a partial refund having regard to the education already supplied, course content accessed and reasonable costs already incurred.
Exceptional-circumstances decisions will be made reasonably and on a case-by-case basis.
This clause is additional to, and does not replace, rights you may have under applicable law.
9. Transfers and Deferrals
Requests to transfer to another cohort, course date, delivery format or location are subject to availability and approval by In Balance.
A transfer is not automatically available because a student’s personal circumstances or availability changes.
Where a transfer is approved, any price difference, additional delivery cost or other material difference between the original and replacement enrolment will be explained before the transfer is completed.
Repeated transfers or deferrals may be declined where they create an unreasonable operational burden or prevent the student from progressing appropriately through the course.
Where an exceptional circumstance applies, we will consider the alternatives available under the previous section.
10. Course Numbers, Postponement and Cancellation
In-person courses require sufficient enrolment to operate effectively.
Where a course does not reach the minimum enrolment required for delivery, In Balance may postpone, combine, relocate or cancel the course.
We will provide affected students with as much notice as reasonably practicable.
Depending on the circumstances, we may offer you a place in a replacement course, another In Balance location, an alternative date, a suitable online pathway or another reasonably equivalent arrangement.
If In Balance cancels your course and cannot provide a reasonable alternative that you accept, amounts paid for the cancelled and undelivered course will be refunded.
If a course is postponed or materially changed and the replacement arrangement means you cannot reasonably participate, contact us and we will assess an appropriate transfer, credit or refund having regard to the portion of the course already delivered and your rights under applicable law.
We strongly recommend that students travelling for a course avoid making non-refundable travel or accommodation arrangements until they are comfortable accepting the risk of schedule changes.
Except where required by law, In Balance is not responsible for third-party costs such as flights, accommodation, visas, transport or loss of earnings resulting from a course change, postponement or cancellation.
11. Events outside of our reasonable control
Course delivery can occasionally be affected by circumstances outside our reasonable control, including natural disasters, severe weather, public health events, government restrictions, venue closures, transport disruption, industrial action, significant technology outages or unexpected educator illness.
Where this happens, we will take reasonable steps to continue the education through rescheduling, a change of venue, an alternative educator, online delivery or another suitable arrangement.
Any alternative must remain appropriate for the relevant course requirements.
If we cannot provide the relevant service within a reasonable period or through a reasonable alternative, any rights available to you under applicable consumer law remain unaffected.
12. Attendance and Participation
Students are responsible for attending and completing the practical, theoretical and assessment requirements attached to their course.
In-person attendance requirements are part of the education and may not always be replaceable with online study.
If you miss part of an in-person course, we will consider whether the missed component can reasonably be completed through another cohort, an alternative session or another approved arrangement. An alternative is not guaranteed where the relevant learning or assessment cannot reasonably be replicated.
You are expected to arrive prepared, participate professionally, follow reasonable educator instructions and contribute to a respectful and safe learning environment.
13. Assessment and Course Completion
Certification is based on successful completion of the requirements of the relevant course. Moving through lessons or attending course days does not by itself constitute completion.
Requirements may include online theory, knowledge assessments, observation, self-mastery, practice teaching, practical assessment, submissions and other requirements stated for your course.
Assessment work must be your own work.
Plagiarism, copying another student’s work, falsifying practical hours or records, submitting work completed by another person, or using artificial intelligence or other tools in a way that is inconsistent with the assessment instructions may result in the work being rejected and may constitute academic misconduct.
Where further evidence of competency is required, you may be asked to revise, resubmit or repeat an assessment in accordance with the requirements of the course.
14. Certificates
A certificate is issued only when In Balance has confirmed that:
the student has successfully completed all required course work, practical requirements and assessments; and
the student’s course fees have been paid in full.
A student who has completed all educational requirements but remains on an active payment plan must continue the agreed payment schedule or pay the outstanding balance early before certification can be issued.
In Balance is not required to issue a provisional certificate while payment or completion requirements remain outstanding.
Certificates may be withheld while there is a genuine unresolved issue concerning course completion, assessment integrity or payment status.
15. Accreditation, Professional Recognition and Employment
Accreditation and professional-recognition information published by In Balance relates to the particular course and accreditation arrangements current at the relevant time.
Requirements for working as a Pilates instructor can differ between countries, insurers, employers, studios, industry bodies and professional registration systems.
Completion of an In Balance course does not guarantee employment, insurance, registration, immigration status, professional membership or the right to work in every country or jurisdiction.
Students intending to work outside Australia are responsible for checking the requirements that apply in the country or organisation in which they intend to work.
Where an accreditation body changes its requirements, In Balance may make reasonable changes to course or assessment requirements where necessary to preserve the relevant educational or accreditation standard.
16. International Students and International Courses
In Balance provides education in Australia and internationally.
Students travelling to participate in an international course are responsible for passports, visas, travel permissions, insurance, accommodation, transport and compliance with local entry requirements unless In Balance expressly agrees otherwise.
A course enrolment does not guarantee that a visa or travel authorisation will be granted.
Failure to obtain travel approval does not automatically create a right to a refund, although exceptional circumstances will be considered in accordance with these Terms & Conditions and any applicable law.
Where mandatory consumer protections in your country apply to your purchase, these Terms & Conditions do not exclude those protections.
Some jurisdictions provide statutory cooling-off or withdrawal rights for online or distance purchases. Those rights apply where the law requires them to apply.
Where the law requires separate consent before digital content or services can begin during a statutory withdrawal period, In Balance may request that consent before providing immediate access. Starting digital content may affect a statutory withdrawal right only to the extent permitted by the law that applies to you.
17. Online Education and Technology
Online course content may be delivered through In Balance systems and third-party learning or community platforms.
You are responsible for maintaining a suitable internet connection, supported device and access to any equipment expressly required for practical components of the course.
Your login is personal to you. You must not share your account or allow another person to access paid course materials using your account.
Reasonable technical interruptions may occur. Where a platform failure materially affects your ability to complete the course, we will take reasonable steps to restore access or provide an appropriate alternative.
Any course access period or completion period specifically stated for your course forms part of the enrolment conditions.
18. Intellectual Property
In Balance course materials are protected intellectual property.
This includes videos, manuals, workbooks, written material, diagrams, presentations, exercises, assessment materials, educator resources, downloads, graphics, templates and other educational content supplied to you.
Your enrolment gives you a personal, non-exclusive and non-transferable right to use these materials for your own education and professional reference.
Unless we give prior written permission, you must not reproduce, sell, publish, upload, distribute, licence, adapt for commercial training, share with non-enrolled persons, upload to course-sharing platforms, place in shared resource libraries, use to create competing training materials, or upload substantial In Balance course materials into third-party artificial intelligence systems.
You must not record or redistribute online lessons or practical education without permission.
Nothing in your enrolment transfers ownership of In Balance intellectual property to you.
19. Photography, Video and Recording
Photography or video may take place during In Balance courses, workshops and events.
Consent for the use of identifiable student photography or video for advertising, promotional or marketing purposes should be obtained separately from acceptance of these Terms & Conditions. You are not required to consent to promotional photography in order to enrol in an In Balance course.
If you do not want to appear in promotional photography or filming, you should advise the In Balance team or educator so reasonable steps can be taken to respect that choice.
Separate recording may also form part of legitimate course delivery, assessment, educator moderation or quality assurance where this is disclosed as part of the relevant course or assessment process. Assessment material will not automatically be treated as marketing content.
Any collection and use of photographs, video or other personal information is also subject to the In Balance Education Privacy Policy and applicable privacy law.
20. Health, Safety and Practical Education
Pilates education involves physical activity and practical participation.
You are responsible for participating within your own capacity and for seeking appropriate professional advice where you are uncertain whether physical participation is suitable for you.
If an injury, health issue, pregnancy, disability or other circumstance materially affects safe participation, you should tell us only the information reasonably necessary to allow an appropriate participation arrangement to be considered.
Educators may provide movement demonstrations, physical positioning guidance and, where appropriate, tactile cueing as part of practical education. You may tell an educator that you do not wish to receive tactile cueing and an appropriate alternative will be used where reasonably possible.
You must follow reasonable safety instructions and use equipment appropriately.
Nothing in these Terms & Conditions excludes liability or rights that cannot lawfully be excluded.
21. Student Conduct
Students must behave respectfully toward educators, other students, Studio Partners and members of the public.
Harassment, discrimination, threatening behaviour, deliberate disruption, unsafe conduct, serious academic misconduct, theft, intentional property damage or conduct that places another person at unreasonable risk will not be accepted.
Where serious misconduct occurs, In Balance may take reasonable action including requiring the student to leave a session, suspending access while the matter is reviewed or, in serious cases, terminating participation.
Any decision will take into account the seriousness of the conduct and the circumstances.
Termination for serious student misconduct does not automatically create an entitlement to a refund, subject always to rights that cannot lawfully be excluded.
22. Studio Partners, Educators and Third Parties
Some In Balance courses are delivered at independent Studio Partner locations or with educators engaged by In Balance.
Students may be required to follow reasonable venue rules relating to access, safety, equipment and conduct while attending a Studio Partner location.
A Studio Partner’s involvement does not change the identity of the entity from which you purchased your In Balance education unless expressly stated otherwise.
Third-party services used in connection with your course may have their own terms and privacy policies.
In Balance remains responsible for its own obligations and does not rely on a third-party term to remove any responsibility that cannot lawfully be excluded.
23. Privacy
Personal information collected in connection with enquiries, enrolment, payment, course delivery, assessment and certification is handled in accordance with the In Balance Education Privacy Policy and applicable privacy law.
Payment information may be processed by payment providers, while course and student information may be processed through systems used to administer and deliver your education.
The Privacy Policy should be read together with these Terms & Conditions.
24. Consumer Rights
Our services come with rights and guarantees that cannot be excluded under applicable consumer law.
Under the Australian Consumer Law, services supplied to consumers must, among other things, be provided with due care and skill, be reasonably fit for an applicable disclosed purpose and be provided within a reasonable time where no time has been agreed.
Where a service fails to meet a consumer guarantee, the remedy available will depend on the nature and seriousness of the failure and the applicable law.
Nothing in a refund, deposit, cancellation, course-change, liability or other clause in these Terms & Conditions is intended to remove those rights.
25. Liability
To the extent permitted by law, In Balance is not responsible for loss or damage resulting from circumstances outside our reasonable control or from your failure to follow reasonable instructions, course requirements or safety directions.
We are not responsible for independent travel, accommodation, visa, banking, currency-conversion or other third-party costs except to the extent that applicable law makes us responsible for that loss.
Nothing in these Terms & Conditions excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or limited.
26. Complaints and Disputes
If you have a concern about your enrolment, payment, course delivery, assessment or another aspect of your experience, please contact In Balance Education so that we have an opportunity to review and address the matter.
We will act reasonably in considering the circumstances, the course supplied, the relevant records and any rights available under applicable law.
Nothing in this process prevents you from contacting a consumer protection authority or exercising another legal right available to you.
27. Changes to these Terms
We may update these Terms & Conditions from time to time to reflect changes in our services, systems, law, regulation or business operations.
Changes will apply prospectively unless a change is required by law.
We will not use a later version of these Terms & Conditions to retrospectively remove a material right that formed part of an existing enrolment.
The version applicable to your purchase is ordinarily the version in effect when you enrol, together with any later change you expressly agree to or that is required by law.
28. Governing Law
These Terms & Conditions are governed by the laws applicable in New South Wales, Australia.
The parties submit to the non-exclusive jurisdiction of the courts and tribunals of New South Wales.
This clause does not prevent a consumer from relying on mandatory rights or jurisdictional protections available under the law that applies to them.
29. Severability
If any part of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that part will be interpreted or severed to the minimum extent necessary.
The remaining Terms & Conditions will continue to apply.
30. Contact
Questions about these Terms & Conditions, an enrolment, payment, cancellation or refund can be directed to:
In Balance Education
Operated by IN BALANCE EDUCATION PTY LTD
ABN 75 685 471 103
Email: info@inbeducation.com.au